In the March 2004 Newsletter:
Assuring prosperity / 3rd Practice of Prosperity / Practical Pointer
Upcoming Events

How can you assure a prosperous 2004? By focusing on one resource that makes or breaks a company. Do you know what it is?

The one resource to assure prosperity is “relationship with our fellow beings” and the most important people, after you, are your CUSTOMERS. The most successful firms are passionate about serving their customers — keeping them, listening to them, providing them exceptional value, helping them become your champions, and attracting more of them. Customers provide sales revenue and without revenue no amount of cost cutting and expense management will make you profitable. That is why the 3rd Practice of Prosperity states: “Have connection to your inner self and to an external support system.” When you support your customers, they support you. You know that. But here’s a reminder and some help.

What’s your plan to ensure CUSTOMER DELIGHT? Consider this: Technology and Management Solutions recently helped one more of our clients, a fast growing telecommunications service provider, design and launch its inaugural User Group. This included a Customer Advisory Group, a representative sample of carefully selected top customers, who met regularly live and via conferencing in focused discussions facilitated by Theresa Szczurek. The larger User Group of all customers was kicked off via a multiple day face-to-face conference that allowed superb relationship building, information sharing, and networking. The results were extraordinary — 100% of participants were satisfied with the User Group and plan to participate again.

Pursuing Customer Delight to help you and your organization thrive is one of Technology and Management Solutions’ core competencies, and it is in line with our passionate purpose of being your catalyst for extraordinary results. Using an original process TMS developed over the last 15 years, we have organized and run successful customer relationship programs for large and medium sized companies across the country. Here’s the latest review:

“Theresa Szczurek’s focus, attention to detail, and organized approach drove the success of this program, which was even more of an accomplishment given the short time frame within which Theresa had to work. The very successful program that Theresa developed will be the model going forward. We are very appreciative of the work from TMS.”Jere Richardson, Senior Vice President, Marketing & Alliances V-SPAN, a premier Unified Collaboration Services Provider

3rd Practice of Prosperity: Recall that over the next year in monthly installments, this newsletter will highlight each of the “12 Practices of Prosperity” described in my presentations, consulting, coaching, products, and forthcoming book on Pursuit of Passionate Purpose. What do I mean by prosperity? All that you want in work and life-real rewards of meaning, satisfaction, results, financial gain, and more.

The 3rd Practice of Prosperity is: “Have connection to your inner self and to an external support system.”

Practical Pointer: Don’t just wish for a prosperous 2004. TAKE ACTION! Pursue Customer Delight as your passionate purpose. Let Technology and Management Solutions, your catalyst for extraordinary results, help launch or revive your Customer Relations program.

Join Theresa at these Upcoming Events:

Thursday, Friday, and Saturday April 8-10, 2004. “Taps Are Talking: Women in Tap” performance at the Lakewood Cultural Center (www.lakewood.org). Ellie Sciarra, nationally renowned tap dancer and choreographer who is featured in my Pursuit of Passionate Purpose work, and her troop of fabulous tappers will celebrate National Dance Month. Call the Box Office at 303-987-7845 for tickets today.

Friday May 7, 2004. “Project Management Symposium” featuring a 3-hour “Pursuit of Passionate Purpose” workshop and 1-hour “Becoming a Champion of Change” presentation by Theresa Szczurek at the Denver Marriott City Center. 15 high-profile presenters, 5 powerhouse workshops, exhibits, door prizes, 8 PDUs, and more. Go to www.pmimilehi.org to learn more and register.

Wednesday May 12, 2004. “CTEK Annual Spring Awards” breakfast is one of the best networking events of the year. Join 500 professionals at the Longmont Raintree Plaza. Go to www.ctek.biz to register. Email tms@tmsworld.com that you are coming so you will be seated at the “Friends of Theresa” table

Pursuing prosperity,
Theresa M. Szczurek, Ph.D.
President
Technology and Management Solutions

P.S. Pass it on. Feel free to share this newsletter with your colleagues.